Policies

Cancellation policy

If booking is cancelled less than 48 hours before arrival date / or guests fail to arrive on due date, then full amount of booking is payable. We recommend that guest take out appropriate travel insurance to cover their needs. 

• Due to issues in the past -If more people arrive ( or small children ) than have booked we are sorry but the booking will not be honoured and you will be charged.

Terms

Minimum of 3 nights stay.

• 25% deposit required with booking (non refundable).

• Balance due 30 days before arrival or upon booking if less than 30 days. 

• Use of additional double-sofa bed £35 per night.

Access

• Great Malvern railway station is 0.5 miles away, with taxis available directly outside the station.

• Footpaths around the flat are paved. 

• The latest information about local services is available from Great Malvern Tourist Information Centre in Church Street, telephone number 44 (0)1684 892289. 

Car Parking and Arrival • We ask that car parking is at the front of the house on the left - lit by a public light at night, small white sign by the hedge is reserved for you.

 Unrestricted parking on Victoria Road is also available.

• Access to the flat is through French doors, the key is in a key safe - a ‘4’ number will be given to you once balance is paid and 14 days prior to arrival.

• A comprehensive 'welcome pack' is available on arrival. 

• We ask that furniture is not moved. There are rugs in the lounge and beside the bed, these can be moved if you wish and stored in the utility room.

• The height of the bed from the top of the mattress to the floor is 71cm (28")

• All bedding is non-feather and Egyptian cotton.